Treatment Connection Provider User Guide

Please be advised this guide is for Providers to assist with the Treatment Connection. For user information please navigate to Getting Started section here Getting Started. For user login assistance please navigate here Login Assistance.

For additional information on OpenBeds please navigate to the support center here OpenBeds.

What is Treatment Connection?

Treatment Connection (https://www.treatmentconnection.com/) is a public facing website used for evidence-based assessment and referral. On Treatment Connection, any person seeking mental health and substance use disorders treatment for themselves or a loved one may find nearby state-vetted treatment providers, evaluate the type of care they need, and submit anonymous or non-anonymous referral inquiries to providers. 

Treatment Connection features the Addiction Treatment Needs Assessment which includes 13 consumer-friendly questions developed with the American Society of Addiction Medicine. The assessment is used to determine the risk and severity of a person’s addiction to provide guidance on the most appropriate level of care. 

To use Treatment Connection, the end user inputs their ZIP code and selects details such as the distance they are willing to travel, the substances involved, and treatment type. 

Next Steps

As a provider in OpenBeds, you will be able to use Treatment Connection to showcase your services to the public. We hope that this will give you more visibility across your state and beyond. You can tailor what you would like the public to see in terms of services, description, and contact information. A public user, after creating an account, will be able to send an inquiry if they would like to learn more about your services. This will generate a new ‘referral' at your queue in OpenBeds and you will be able to easily respond with a canned or custom response. The users will not be able to message you back via the system.  

How to change Treatment Connection displayed details

If you would like to update contact information for your primary service, please follow the steps below. Only receiving administrators have the ability to update/change this information.

1. Log into your state specific OpenBeds network [www.{stateacronym}.openbeds.net] as you normally would and select Service Administration from the drop-down menu at the top right (under your name.)  
   
   
2. Next, click the service you would like to make changes to
   
   

3. From this page you may edit the following details

   • The dedicated email to receive public referral notification

   • The phone number to be displayed next to your organization in the Public Facing System

   • The description of your service to be displayed at the public portal

   • Create a “canned” response that you can send to the inquiring individual. 

   • Update any Filter/Tag information for that Service

     • Substances treated

     • Special Populations

     • Gender and Age Focus

     • Providers on Site

     • Medical and Psychiatric Conditions

     • Payments Accepted

Activate or Deactivate Service on Treatment Connection

1. Log into your state specific OpenBeds network [www.{stateacronym}.openbeds.net] as you normally would and select Service Administration from the drop-down menu at the top right (under your name.)  
2. Navigate to the checkbox labeled with ‘Check this box to display your service at the OpenBeds public portal'

Activate Service in Treatment Connection

Deactivate Service in Treatment Connection

Check the box Enter the dedicated email address to receive email notifications when a request has been sent to the service from the public. Enter the dedicated phone number to be displayed to the public. Enter a description of the service to be displayed in Treatment Connection. You can make updated to the response you would like to have sent to the public when a Request for Information is sent to the service. Select Submit.

Un-check the box. Select Submit.

How Does it work?

Once your services are listed at treatmentconnection.com, you and your staff will be able to respond back to the public inquiries in the same manner as you would to an OpenBeds referral from another provider; however, members of the public will not be able to message back. Please note that requests from the public will be marked as such so that you can easily distinguish between the two referral types. 

Example Public User Request: ‘Contact Me’

Example Patient Information screen

Example Public User Request: Request for Information